{"id":9079,"date":"2025-05-16T06:45:36","date_gmt":"2025-05-16T06:45:36","guid":{"rendered":"https:\/\/www.caindelhiindia.com\/blog\/?p=9079"},"modified":"2025-05-16T07:10:17","modified_gmt":"2025-05-16T07:10:17","slug":"grievance-redressal-mechanism-by-cbic-for-gst-registration","status":"publish","type":"post","link":"https:\/\/www.caindelhiindia.com\/blog\/grievance-redressal-mechanism-by-cbic-for-gst-registration\/","title":{"rendered":"Grievance Redressal Mechanism by CBIC for GST registration"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9076\" src=\"https:\/\/www.caindelhiindia.com\/blog\/wp-content\/uploads\/2025\/04\/photo_2025-05-16_12-06-55.jpg\" alt=\"CBIC Instruction No. 04\/2025\" width=\"956\" height=\"1690\" srcset=\"https:\/\/www.caindelhiindia.com\/blog\/wp-content\/uploads\/2025\/04\/photo_2025-05-16_12-06-55.jpg 724w, https:\/\/www.caindelhiindia.com\/blog\/wp-content\/uploads\/2025\/04\/photo_2025-05-16_12-06-55-170x300.jpg 170w, https:\/\/www.caindelhiindia.com\/blog\/wp-content\/uploads\/2025\/04\/photo_2025-05-16_12-06-55-579x1024.jpg 579w\" sizes=\"(max-width: 956px) 100vw, 956px\" \/><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_58 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69f5a12f5e96b\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69f5a12f5e96b\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.caindelhiindia.com\/blog\/grievance-redressal-mechanism-by-cbic-for-gst-registration\/#Grievance_Redressal_Mechanism_by_CBIC_for_GST_registration\" title=\"Grievance Redressal Mechanism by CBIC for GST registration\">Grievance Redressal Mechanism by CBIC for GST registration<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.caindelhiindia.com\/blog\/grievance-redressal-mechanism-by-cbic-for-gst-registration\/#Who_Can_Raise_a_GST_Registration_Grievance\" title=\"Who Can Raise a GST Registration Grievance?\">Who Can Raise a GST Registration Grievance?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.caindelhiindia.com\/blog\/grievance-redressal-mechanism-by-cbic-for-gst-registration\/#Procedure_to_Raise_a_GST_Registration_Grievance\" title=\"Procedure to Raise a\u00a0GST Registration\u00a0Grievance\">Procedure to Raise a\u00a0GST Registration\u00a0Grievance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.caindelhiindia.com\/blog\/grievance-redressal-mechanism-by-cbic-for-gst-registration\/#Key_Highlights_of_CBIC_Instruction_No_042025\" title=\"Key Highlights of CBIC Instruction No. 04\/2025:\u00a0\">Key Highlights of CBIC Instruction No. 04\/2025:\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Grievance_Redressal_Mechanism_by_CBIC_for_GST_registration\"><\/span><span style=\"color: #000080;\"><strong>Grievance Redressal Mechanism by CBIC for GST registration<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"\" data-start=\"288\" data-end=\"592\">The Central Board of Indirect Taxes and Customs has issued Instruction No. 04\/2025-GST, aimed at assisting individuals who face challenges during the GST registration process. These guidelines seek to ensure greater transparency, consistency, and ease in addressing applicant concerns. Central Board of Indirect Taxes and Customs Instruction introducing a Grievance Redressal Mechanism for GST registration issues under Central jurisdiction, basic Objective of CBIC Instruction No. 04\/2025-GST dated 02-05-2025 Ensure faster and fair resolution of grievances in GST registration under Central jurisdiction and Encourage States\/UTs to set up similar grievance redressal systems. this mechanism is a proactive step by CBIC to:<\/p>\n<ul data-start=\"1843\" data-end=\"2068\">\n<li class=\"\" data-start=\"1843\" data-end=\"1876\">\n<p class=\"\" data-start=\"1845\" data-end=\"1876\">Minimize unwarranted delays<\/p>\n<\/li>\n<li class=\"\" data-start=\"1877\" data-end=\"1939\">\n<p class=\"\" data-start=\"1879\" data-end=\"1939\">Ensure fairness and transparency in GST registration<\/p>\n<\/li>\n<li class=\"\" data-start=\"1940\" data-end=\"2002\">\n<p class=\"\" data-start=\"1942\" data-end=\"2002\">Provide an accountable framework for grievance redressal<\/p>\n<\/li>\n<li class=\"\" data-start=\"2003\" data-end=\"2068\">\n<p class=\"\" data-start=\"2005\" data-end=\"2068\">Encourage uniformity and replication by State jurisdictions<\/p>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Who_Can_Raise_a_GST_Registration_Grievance\"><\/span><span style=\"color: #000080;\"><strong>Who Can Raise a GST Registration Grievance?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Applicants whose GST registration applications are\n<ul>\n<li>Assigned to Central jurisdiction, and Facing issues such as Unjustified or excessive queries raised by officers<\/li>\n<li>Rejection of applications on improper or invalid grounds<\/li>\n<\/ul>\n<\/li>\n<li>Must have a valid Application Reference Number (ARN)<\/li>\n<li>\n<p class=\"\" data-start=\"618\" data-end=\"845\">This is instuction is to provide a clear grievance redressal mechanism for applicants whose registration applications\u2014especially under Central jurisdiction\u2014are delayed, rejected without proper reasoning, or burdened with unwarranted queries.<\/p>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Procedure_to_Raise_a_GST_Registration_Grievance\"><\/span><span style=\"color: #000080;\"><strong>Procedure to Raise a\u00a0<\/strong><\/span><span style=\"color: #000080;\"><strong>GST Registration\u00a0<\/strong><\/span><span style=\"color: #000080;\"><strong>Grievance<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Public Notification: Principal Chief Commissioner\/Chief Commissioner of CGST zones will publicize an official email ID for grievance submissions.<\/li>\n<li>Submission by Applicant: Send grievance email to the notified ID with\n<ul>\n<li>ARN<\/li>\n<li>Jurisdiction details (Central or State)<\/li>\n<li>A brief description of the issue\/problem<\/li>\n<\/ul>\n<\/li>\n<li>Forwarding for State Jurisdiction Cases: If the grievance pertains to a state jurisdiction, the central authority will:\n<ul>\n<li>Forward the grievance to the concerned State authority<\/li>\n<li>Also mark a copy to the GST Council Secretariat<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3 data-start=\"602\" data-end=\"625\"><span class=\"ez-toc-section\" id=\"Key_Highlights_of_CBIC_Instruction_No_042025\"><\/span><span style=\"color: #000080;\">Key Highlights of CBIC Instruction No. 04\/2025:\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol data-start=\"627\" data-end=\"1762\">\n<li class=\"\" data-start=\"627\" data-end=\"850\">\n<p class=\"\" data-start=\"630\" data-end=\"850\">Dedicated Email ID: Each CGST Zone&#8217;s Principal Chief Commissioner\/Chief Commissioner is directed to publicize an official email ID for grievance submissions. This will be shared widely for ease of access.<\/p>\n<\/li>\n<li class=\"\" data-start=\"852\" data-end=\"1139\">\n<p class=\"\" data-start=\"855\" data-end=\"951\">Simplified Submission Process: Applicants can submit grievances by email, including:<\/p>\n<ul data-start=\"955\" data-end=\"1139\">\n<li class=\"\" data-start=\"955\" data-end=\"995\">\n<p class=\"\" data-start=\"957\" data-end=\"995\">Application Reference Number (ARN)<\/p>\n<\/li>\n<li class=\"\" data-start=\"999\" data-end=\"1044\">\n<p class=\"\" data-start=\"1001\" data-end=\"1044\">Jurisdiction details (Central or State)<\/p>\n<\/li>\n<li class=\"\" data-start=\"1048\" data-end=\"1139\">\n<p class=\"\" data-start=\"1050\" data-end=\"1139\">A brief description of the issue faced (e.g., unjustified query, arbitrary rejection)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"1141\" data-end=\"1376\">\n<p class=\"\" data-start=\"1144\" data-end=\"1376\">Forwarding for State Jurisdiction: If the grievance relates to a State jurisdiction, it will be forwarded to the relevant State authority by the Central office, with a copy to the GST Council Secretariat.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1378\" data-end=\"1546\">\n<p class=\"\" data-start=\"1381\" data-end=\"1546\">Prompt Resolution: Zonal officers must examine and resolve valid grievances in a timely manner, and communicate the outcome to the applicant.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1548\" data-end=\"1762\">\n<p class=\"\" data-start=\"1551\" data-end=\"1762\">Monthly Monitoring: Zonal offices are required to submit monthly reports on grievance redressal status to the Directorate General of GST (DGGST) for consolidated review by the Central Board of Indirect Taxes and Customs Board.<\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Grievance Redressal Mechanism by CBIC for GST registration The Central Board of Indirect Taxes and Customs has issued Instruction No. 04\/2025-GST, aimed at assisting individuals who face challenges during the GST registration process. These guidelines seek to ensure greater transparency, consistency, and ease in addressing applicant concerns. Central Board of Indirect Taxes and Customs Instruction &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[919],"tags":[910],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/posts\/9079"}],"collection":[{"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/comments?post=9079"}],"version-history":[{"count":3,"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/posts\/9079\/revisions"}],"predecessor-version":[{"id":9082,"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/posts\/9079\/revisions\/9082"}],"wp:attachment":[{"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/media?parent=9079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/categories?post=9079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.caindelhiindia.com\/blog\/wp-json\/wp\/v2\/tags?post=9079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}